The BeerAddicted Guarantee
Most BeerAddicted products are designed and built to last for a long time, but the guarantee does not cover misuse or abuse.
If it’s our fault that it broke because of poor craftsmanship or defective materials, then we’ll fix it or replace it for free within 20 days after you receive your order under our Guarantee.
So if the thread of the t-shirt wears thin shortly after you buy it or if the textile of the hat gets stretched, get ahold of us and we’ll try to fix it for you as much as possible or replace it with a new one if it is totally damaged. We want to make sure you’re happy, but normal wear and tear, or things like being size XL and trying out size S, or leaving it out in a field for a year in the sun is not covered by the Guarantee.
Your 20-Day Money-Back Guarantee
We’re all pretty used to buying stuff online these days, but it can still be tough for things like apparel or beer tankards. You can’t hold it or touch it or try it on. So, if you get it and it’s too big or too small or too heavy or uncomfortable, then contact us within 20 calendar days from receiving the product(s) and we’ll take it back, no questions asked, as long as you send it back within 14 calendar days from the day of your complaint. Of course, we will be very grateful about any feedback from your side, for it helps us improve. We know we are far from being perfect, that’s why we try harder.
All we ask is that you cover the shipping cost to get it back to us.
What some people used to do was they would buy a t-shirt in two or three sizes, pick the one they wanted and send the rest back on our dime. And we aren’t a super huge company, so it was really tough for us to absorb that kind of cost. We’re really nice people, but this isn’t a hobby. Hopefully, you’ll understand.
Does the Guarantee Cover This? Can I return it?
If you answer NO to any of the following:
Did you get what we said you would get? Was the color what you thought it would look like? Was the look fine? Was the weight acceptable? Was the functionality there? Then contact us within 20 days, and we’ll get you all set for in-store credit, an exchange, or a full refund, on us. Our Guarantee covers this.
If you answer YES to any of the following:
Did an accident happen to it? Does it have sticky goo all over it? Did a toddler draw on it with a permanent marker, pen or any other writing or painting tool? Did your dog mark it as his own? Did a motorcycle drag it for miles (seriously, we’ve gotten these questions)? Our Guarantee doesn’t cover this. Start working on your story, because people will be asking you about it for the rest of your life.
If you answer YES to any of the following:
Did you irreversibly modify it? Burn your name into it? Cut off part of it? Remove something from it or modify it in some way so that we couldn’t sell it again for full price? Our Guarantee doesn’t cover this one. Some second-hand goods marketplace like OLX or eBay could be your best option.
If you answer YES to any of the following:
Is it still functioning right? Is the wood aging nicely with wrinkles, sagging and marks? Is the bottle opener still opening bottles? Is the caddy still holding 6 beers in a stable manner? Is the handle still handling the load just fine? Is the beer shampoo still cleaning our hair? You’re tired of waiting for it to break in? You want to try something new? Our Guarantee doesn’t cover this. Try trading it for something to someone or give it away to someone who has been admiring it for a long time. Our products are beautiful things to receive as an unexpected gift that somebody didn’t deserve or earn. It’s called grace.
If BeerAddicted was your company
If this was your company and someone wanted to exchange a hoodie or a t-shirt under warranty because they gained too much weight and it wouldn’t fit anymore, would you give them a full refund or a brand new t-shirt for free? It’s been asked.
If you have a question or concern about your BeerAddicted product, we want to know so we can make it better. We don’t consider it complaining, it’s helping. We don’t get it right all the time and so we want to hear about it to make it better for everybody else. Let us know here.
